Tourmaline Ceramic Ball Water Filter Media Stone Negative Ion 3-5mm (5-20)

Sold See similar items £5.17 Buy It Now, eBay Money Back Guarantee
Seller: filtersystemsaustraliafsa ✉️ (49,828) 100%, Location: Gold Coast, QLD, AU, Ships to: AU, Item: 232084214021 Tourmaline Ceramic Ball Water Filter Media Stone Negative Ion 3-5mm (5-20). Tourmaline Ceramic Ball Water Filter Media Stone Negative Ion 3-5mm (5-20)

FREE SHIPPING

INDUSTRY LEADING WARRANTY

  • About Us X

    About Us

    Filter Systems Australia is a leading supplier of domestic and commercial water filtration solutions. Our own range of water filter systems is created here in Australia and we have carefully selected only the highest quality products to provide you with the best solutions for all your water filtration needs. We are proud to provide competitive pricing and our team are always happy to share their extensive knowledge and experience. Contact us via eBay messages and speak with our friendly expert staff, we will find the ideal solution for your water filtration needs, at an affordable price. When you request a free Personalise Home Water Filter Assessment you will receive a prompt personalised recommendation on the best water filter system for your home.

    Why Choose Filter Systems Australia:

    Shop Online

    We have a wide range of high quality water filtration systems, water filters and filtration components including leading water filtration solutions such as reverse osmosis water filters and ultraviolet sanitation. We provide same day dispatch, and competitive pricing as a direct importer of the highest quality products and our own range made right here in Australia. If we don’t have what you need please contact us – we will happily work to find the right system for you. You can even order a water analysis online!

    Free Delivery & No Credit Card Surcharge

    We believe it should be simple to purchase your water filter or water filter system online. We provide nationwide distribution across Australia, with free delivery and no surcharge if you purchase with a credit card. We also offer bulk order discounts – please contact us via eBay messages for more information on bulk buy savings.

    Expert Advice

    Our team are passionate about water filters. With over 45 years of experience across our team, we specialise in problem water treatment, water testing, water treating and maintenance for at home use, aquarium industries, farming industries & commercial businesses.

  • Shipping & Returns X

    Shipping & Returns

    Postage & Handling

    All orders placed before 12pm (QLD Time) will be dispatched same day by one of our preferred freight companies which include Australia Post, Fastway Couriers, Startrack Couriers & Border Express OR TNT For Large Orders.

    Where possible, please provide your physical address or Work address so we are able to select the fastest and most efficient form of postage. In cases where a PO box, Parcel locker or any other Australia Post Service is provided, we will have to use Australia Post who have a wider range of parcel restrictions. If you have any doubt about your order or delivery address, please contact us prior to purchase.

    Filter Systems Australia enforces strict dispatch protocols to avoid human error where possible. Orders are thoroughly checked and signed off, carefully packed to minimise chance of transit damage then recorded manually into a hard copy dispatch manifest. FSA now uses predominantly electronic labelling and freight services so all orders where applicable will have tracking numbers and daily manifest reports.

    IMPORTANT NOTE:

    All orders MUST be checked for damage within 48 hours of being signed for as delivered (based on tracking details). If damage is found you must contact us immediately providing photos of the damaged goods, and if possible, the damage done to the carton/box. This 48 hour period is a figure provided to us from our freight companies to approve transit warranty cases. If we are not notified of damaged goods within 48 hours, transit warranty will be void and FSA can no longer take responsibility for damaged goods. It is the responsibility of the buyer to have read the terms and conditions of Postage and Handling and understand the requirements for transit cover on all orders.

    Approx. Transit Times

    NSW: 2-6 Business Days QLD: 1-5 Business Days (Far NQ up to 10 Business Days) VIC: 2-6 Business Days SA: 4-10 Business Days WA: 6-15 Business Days TAS: 4-6 Business Days NT: 5-16 Business Days

    Please note that the above estimates are taken directly from Australia Posts Business Customer Information. Where Possible, FSA will elect to use a Courier Service to minimise the delivery times from point of sale.

    For orders in WA that fit in a 5Kg Satchel or less we usually will use Startrack Express in which case it will reach Perth overnight (and then subject to local WA Delivery times)

    Please also note that all listings have an express 1-3 Business Day option for a small additional cost. If you require your item ASAP this is something you should select. If you have any questions pertaining to express delivery or additional cost, please contact us before purchase.

    Authority To Leave

    Please leave us a note on the purchase or message us direct after purchase to add a delivery instruction on your order. We process orders very efficiently so it is important that you contact us quickly so the order is not processed before the note has been added. If Authority To Leave is given by the buyer, transit warranty can be void in the incidence of a missing/stolen parcel. FSA will work closely with the freight company to resolve any disputes or issues with delivery and Proof of Delivery. Only provide an ATL on orders when there is a safe place for items to be left.

    Return Policy

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.

    You may receive a refund or credit of equal amount, less the restocking fee if applicable and any other deductions that are relevant. 

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • 30 Day return Policy:  Returns will not be accepted without prior approval or after 30 days of invoice date.
    • All returns will incur a 17.5% restocking fee or cost to send the item to you whichever greater. FSA may use discretion to determine the restocking fee.
    • Any damages (minor, that can be repaired) will incur a fee which will be deducted from the total refund which will be equal to the cost of the replacement  parts (List Price) and labour charge (if applicable) to repair the system(s). This will be separate to the restocking fee.
    • Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.
    • Return shipping is to be paid by the buyer to the address provided. It is recommended that the customer applies transit warranty to the return freight in case of damage.
    • Any damages to the system that were not reported to FSA within 48 business hours of receipted delivery are not covered under our transit warranty.

     

    • Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (Proof of cost required). If the unit/item is deemed to be in working order and as described, the buyer will responsible for return postage. 

     

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

  • Warranty X

    Warranty

    General Warranty

    Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by Filter Systems Australia (FSA) are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system to be free from defects in material and workmanship for a period of 12 months from date of sale.

    If applicable, FSA may cover the return freight in the form of a re-imbursement after the system has been inspected and confirmed it is a valid warranty claim.

    FSA will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The warranty is strictly parts only for the parts supplied by FSA. This warranty only applies to the original consumer of the product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate the warranty on your behalf. All replaced or exchanged parts become the property of FSA.

    FSA does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages that occur during installation fall with the plumber.

    Qualification for Warranty

    As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is responsible for keeping record and proof of installation in the form of an invoice and/or receipt.

    Filter systems must be maintained as per FSA recommendations³ including the use of replacement filters, fittings and components supplied by FSA. Failure to maintain the filtration systems using FSA supplied/approved products may void warranty.

    The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

    Warranties need to be approved by FSA to ensure the product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at FSA’s discretion including chargeable inspection and transit costs incurred.

    FSA does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.

    Warranty Exclusions

    FSA Standard Warranty shall be void if the product sustains damage or failure resulting from

    any of the following:

    • If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions.
    • Exposure to unsuitable environmental conditions*.

    ·         Unauthorised or abnormal use or operation.

    FSA does not cover the work of the plumber who originally installed the system.

    Warranty – Australia

    This warranty is given by Filter Systems Australia (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305 562 Located at 1/38 Jade Drive, Molendinar QLD 4214

    This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Consumer Guarantees Act.

    Blue" Range, Warranty covers burst damage only under pressure, damage sustained from UV exposure over time falls under 'Normal Wear and Tear". This warranty does not extend to a product that has been modified in any way unless with FSA’s expressed consent. The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc. The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

    It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Filter Systems Australia be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, tort or strict liability. Warranty is voided if the damage is found to be caused by water hammer, excessive pressure or thermal expansion, as the result of use in conjunction with a water cooler or boiler. The warranty limits Filter Systems Australia’s liability and is in lieu of all other warranties and liabilities expressed or implied. All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Filter Systems Australia and excluded from the Warranty. With reference to other components that are sold separately, these are covered by our 12-month warranty unless otherwise stated by the manufacturer. 

    Warranty Procedure

    A copy of the original invoice must be presented for any warranty claim as proof of purchase, this limited warranty is void if the product under warranty is presented without the said original invoice. Filter Systems Australia may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms:

    1. The name and address of the buyer.
    2. The date and by whom the product was purchased.
    3. The date and by whom the product was installed.
    4. The location where the product was installed.
    5. The date and time the product first appeared to malfunction.
    6. The nature of the problem with the product.
    7. The date and time of any and all loss event/s.
    8. The date and time Filter Systems Australia was first notified of the product malfunction.

    A failure by the buyer to submit the said statement within 28 days, after such request is made by Filter Systems Australia, will automatically void the warranty. A failure to answer truthfully or to answer in a way that is misleading, entitles Filter Systems Australia to void the warranty and to notify the police in the event of suspected fraudulent conduct. The risk in the product will pass to the buyer immediately upon the product leaving Filter Systems Australia’s premises for delivery to the place designated by the buyer. Filter Systems Australia will retain title to (but not risk in) a product delivered to the buyer until FSA has received payment in full for the product and all other sums owing to it by the buyer. Until such payment, the buyer holds the product as bailee for FSA and may not sell or otherwise dispose of the product unless authorised by FSA. If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filter Systems Australia. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with FSA’s interest noted on any such insurance cover. If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Filter Systems Australia licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

    Warranty is void if the system; is not serviced as per the recommendation OR every 12 Months. Product damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance with the installation plan. The water temperature exceeds 38° Celsius. The system is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.

  • Contact Us X

    Contact Us

    To get in contact with us please send us a message via eBay messages. You can do so by clicking here . Unfortunately with new eBay policies we are unable to take any direct phone calls or emails. eBay messaging is the quickest way to get through to us.

    • WATER FILTERS
    • REVERSE OSMOSIS SYSTEMS
    • REVERSE OSMOSIS MEMBRANES
    • FILTER CARTRIDGES
    • IRRIGATION SPRINKLERS WATERING
    • ULTRA VIOLET LIGHTS
    • HYDROGEN PEROXIDE
    • SHOWER FILTERS & REFILLS
    • PRESSURE LIMITING VALVES
    • TAPS & FAUCETS
    • FILTRATION COMPONENTS
    • WATER TEST METERS & EQUIP
    • GAUGES & FLOW METERS
    • GLUES & GREASES
    • LIQUIDATION
    • MAGNETS
    • MAGNETIC WATER TREATMENT
    • MAGNETIC TOOLS
    • MAGNETIC TAPE
    • WATER COOLERS
    • POOL FILTERS

Tourmaline (White Ceramic Balls):

1) Tourmaline ceramic energy balls can release 0.06mA bioelectricity in the water and breakdown bigger molecule groups of water into smaller ones to activate the water. Eradiate more than 85% ~ 90% FIR (far infrared ray), Provide a pH of 7.5 – 8.5, antibacterial and release mineral microelements.

2) Tourmaline ceramic energy balls will release two negative ions (hydroxyl ions and hydronium) which can turn red rust into black rust to protect the water pipes;

3) Tourmaline ceramic energy balls may improve atopic dermatitis while bathing. Water containing residual chlorine will stimulate the skin, tourmaline ceramic ball may stabilize the residual chlorine to reduce skin irritation, then you can enjoy bathing.

4) Calcium, magnesium and silicon may no longer be attached on the inner wall of Hot Water System, it’s easy to clean, and prevent attachment emerging again after using of tourmaline ceramic ball.

5) Long-term drinking water treated by tourmaline ceramic ball, we can improve the body's resistance to harmful substances and natural cure.

Attention: Should wash with clean water for two times before treating water.

Application: For various types of water purifier, drinking water dispenser and water supply system and equipment, agriculture and industry, etc.

Manufacturers Precautions: -Please ensure water pressure does not exceed 90psi

- Maximum water temperature 60*C

-Use only as directed

- Use caution when applying to face, do not apply to eyes or ears. -Above claims are directly from manufacturer and have not been independently tested.

Tourmaline Ceramic Ball Water Filter Media Stone Negative Ion 3-5mm (5-20)

$10.00

Product Code: GT5-20

QUICK OVERVIEW
  • Release Bioelectricity into water.
  • Activates water
  • Descaleant properties
Description Shipping & Returns Warranty

Tourmaline (White Ceramic Balls):

1) Tourmaline ceramic energy balls can release 0.06mA bioelectricity in the water and breakdown bigger molecule groups of water into smaller ones to activate the water. Eradiate more than 85% ~ 90% FIR (far infrared ray), Provide a pH of 7.5 – 8.5, antibacterial and release mineral microelements.

2) Tourmaline ceramic energy balls will release two negative ions (hydroxyl ions and hydronium) which can turn red rust into black rust to protect the water pipes;

3) Tourmaline ceramic energy balls may improve atopic dermatitis while bathing. Water containing residual chlorine will stimulate the skin, tourmaline ceramic ball may stabilize the residual chlorine to reduce skin irritation, then you can enjoy bathing.

4) Calcium, magnesium and silicon may no longer be attached on the inner wall of Hot Water System, it’s easy to clean, and prevent attachment emerging again after using of tourmaline ceramic ball.

5) Long-term drinking water treated by tourmaline ceramic ball, we can improve the body's resistance to harmful substances and natural cure.

Attention: Should wash with clean water for two times before treating water.

Application: For various types of water purifier, drinking water dispenser and water supply system and equipment, agriculture and industry, etc.

Manufacturers Precautions: -Please ensure water pressure does not exceed 90psi

- Maximum water temperature 60*C

-Use only as directed

- Use caution when applying to face, do not apply to eyes or ears. -Above claims are directly from manufacturer and have not been independently tested.

Postage & Handling

All orders placed before 12pm (QLD Time) will be dispatched same day by one of our preferred freight companies which include Australia Post, Fastway Couriers, Startrack Couriers & Border Express OR TNT For Large Orders.

Where possible, please provide your physical address or Work address so we are able to select the fastest and most efficient form of postage. In cases where a PO box, Parcel locker or any other Australia Post Service is provided, we will have to use Australia Post who have a wider range of parcel restrictions. If you have any doubt about your order or delivery address, please contact us prior to purchase.

Filter Systems Australia enforces strict dispatch protocols to avoid human error where possible. Orders are thoroughly checked and signed off, carefully packed to minimise chance of transit damage then recorded manually into a hard copy dispatch manifest. FSA now uses predominantly electronic labelling and freight services so all orders where applicable will have tracking numbers and daily manifest reports.

IMPORTANT NOTE:

All orders MUST be checked for damage within 48 hours of being signed for as delivered (based on tracking details). If damage is found you must contact us immediately providing photos of the damaged goods, and if possible, the damage done to the carton/box. This 48 hour period is a figure provided to us from our freight companies to approve transit warranty cases. If we are not notified of damaged goods within 48 hours, transit warranty will be void and FSA can no longer take responsibility for damaged goods. It is the responsibility of the buyer to have read the terms and conditions of Postage and Handling and understand the requirements for transit cover on all orders.

Approx. Transit Times

NSW: 2-6 Business Days QLD: 1-5 Business Days (Far NQ up to 10 Business Days) VIC: 2-6 Business Days SA: 4-10 Business Days WA: 6-15 Business Days TAS: 4-6 Business Days NT: 5-16 Business Days

Please note that the above estimates are taken directly from Australia Posts Business Customer Information. Where Possible, FSA will elect to use a Courier Service to minimise the delivery times from point of sale.

For orders in WA that fit in a 5Kg Satchel or less we usually will use Startrack Express in which case it will reach Perth overnight (and then subject to local WA Delivery times)

Please also note that all listings have an express 1-3 Business Day option for a small additional cost. If you require your item ASAP this is something you should select. If you have any questions pertaining to express delivery or additional cost, please contact us before purchase.

Authority To Leave

Please leave us a note on the purchase or message us direct after purchase to add a delivery instruction on your order. We process orders very efficiently so it is important that you contact us quickly so the order is not processed before the note has been added. If Authority To Leave is given by the buyer, transit warranty can be void in the incidence of a missing/stolen parcel. FSA will work closely with the freight company to resolve any disputes or issues with delivery and Proof of Delivery. Only provide an ATL on orders when there is a safe place for items to be left.

Return Policy

Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.

You may receive a refund or credit of equal amount, less the restocking fee if applicable and any other deductions that are relevant. 

  • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
  • 30 Day return Policy:  Returns will not be accepted without prior approval or after 30 days of invoice date.
  • All returns will incur a 17.5% restocking fee or cost to send the item to you whichever greater. FSA may use discretion to determine the restocking fee.
  • Any damages (minor, that can be repaired) will incur a fee which will be deducted from the total refund which will be equal to the cost of the replacement  parts (List Price) and labour charge (if applicable) to repair the system(s). This will be separate to the restocking fee.
  • Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.
  • Return shipping is to be paid by the buyer to the address provided. It is recommended that the customer applies transit warranty to the return freight in case of damage.
  • Any damages to the system that were not reported to FSA within 48 business hours of receipted delivery are not covered under our transit warranty.

 

  • Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (Proof of cost required). If the unit/item is deemed to be in working order and as described, the buyer will responsible for return postage. 

 

If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

General Warranty

Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by Filter Systems Australia (FSA) are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system to be free from defects in material and workmanship for a period of 12 months from date of sale.

If applicable, FSA may cover the return freight in the form of a re-imbursement after the system has been inspected and confirmed it is a valid warranty claim.

FSA will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The warranty is strictly parts only for the parts supplied by FSA. This warranty only applies to the original consumer of the product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate the warranty on your behalf. All replaced or exchanged parts become the property of FSA.

FSA does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages that occur during installation fall with the plumber.

Qualification for Warranty

As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is responsible for keeping record and proof of installation in the form of an invoice and/or receipt.

Filter systems must be maintained as per FSA recommendations³ including the use of replacement filters, fittings and components supplied by FSA. Failure to maintain the filtration systems using FSA supplied/approved products may void warranty.

The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

Warranties need to be approved by FSA to ensure the product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at FSA’s discretion including chargeable inspection and transit costs incurred.

FSA does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.

Warranty Exclusions

FSA Standard Warranty shall be void if the product sustains damage or failure resulting from

any of the following:

  • If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions.
  • Exposure to unsuitable environmental conditions*.

·         Unauthorised or abnormal use or operation.

FSA does not cover the work of the plumber who originally installed the system.

Warranty – Australia

This warranty is given by Filter Systems Australia (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305 562 Located at 1/38 Jade Drive, Molendinar QLD 4214

This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Consumer Guarantees Act.

Blue" Range, Warranty covers burst damage only under pressure, damage sustained from UV exposure over time falls under 'Normal Wear and Tear". This warranty does not extend to a product that has been modified in any way unless with FSA’s expressed consent. The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc. The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Filter Systems Australia be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, tort or strict liability. Warranty is voided if the damage is found to be caused by water hammer, excessive pressure or thermal expansion, as the result of use in conjunction with a water cooler or boiler. The warranty limits Filter Systems Australia’s liability and is in lieu of all other warranties and liabilities expressed or implied. All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Filter Systems Australia and excluded from the Warranty. With reference to other components that are sold separately, these are covered by our 12-month warranty unless otherwise stated by the manufacturer. 

Warranty Procedure

A copy of the original invoice must be presented for any warranty claim as proof of purchase, this limited warranty is void if the product under warranty is presented without the said original invoice. Filter Systems Australia may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms:

  1. The name and address of the buyer.
  2. The date and by whom the product was purchased.
  3. The date and by whom the product was installed.
  4. The location where the product was installed.
  5. The date and time the product first appeared to malfunction.
  6. The nature of the problem with the product.
  7. The date and time of any and all loss event/s.
  8. The date and time Filter Systems Australia was first notified of the product malfunction.

A failure by the buyer to submit the said statement within 28 days, after such request is made by Filter Systems Australia, will automatically void the warranty. A failure to answer truthfully or to answer in a way that is misleading, entitles Filter Systems Australia to void the warranty and to notify the police in the event of suspected fraudulent conduct. The risk in the product will pass to the buyer immediately upon the product leaving Filter Systems Australia’s premises for delivery to the place designated by the buyer. Filter Systems Australia will retain title to (but not risk in) a product delivered to the buyer until FSA has received payment in full for the product and all other sums owing to it by the buyer. Until such payment, the buyer holds the product as bailee for FSA and may not sell or otherwise dispose of the product unless authorised by FSA. If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filter Systems Australia. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with FSA’s interest noted on any such insurance cover. If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Filter Systems Australia licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

Warranty is void if the system; is not serviced as per the recommendation OR every 12 Months. Product damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance with the installation plan. The water temperature exceeds 38° Celsius. The system is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.

Quick Links
  • Water Filters
  • Reverse Osmosis Systems
  • Reverse Osmosis Membranes
  • Filter Cartridges
  • Irrigation Sprinklers Watering
  • Ultra Violet Lights
  • VIEW ALL CATEGORIES

Customer Service
  • About Us X

    About Us

    Filter Systems Australia is a leading supplier of domestic and commercial water filtration solutions. Our own range of water filter systems is created here in Australia and we have carefully selected only the highest quality products to provide you with the best solutions for all your water filtration needs. We are proud to provide competitive pricing and our team are always happy to share their extensive knowledge and experience. Contact us via eBay messages and speak with our friendly expert staff, we will find the ideal solution for your water filtration needs, at an affordable price. When you request a free Personalise Home Water Filter Assessment you will receive a prompt personalised recommendation on the best water filter system for your home.

    Why Choose Filter Systems Australia:

    Shop Online

    We have a wide range of high quality water filtration systems, water filters and filtration components including leading water filtration solutions such as reverse osmosis water filters and ultraviolet sanitation. We provide same day dispatch, and competitive pricing as a direct importer of the highest quality products and our own range made right here in Australia. If we don’t have what you need please contact us – we will happily work to find the right system for you. You can even order a water analysis online!

    Free Delivery & No Credit Card Surcharge

    We believe it should be simple to purchase your water filter or water filter system online. We provide nationwide distribution across Australia, with free delivery and no surcharge if you purchase with a credit card. We also offer bulk order discounts – please contact us via eBay messages for more information on bulk buy savings.

    Expert Advice

    Our team are passionate about water filters. With over 45 years of experience across our team, we specialise in problem water treatment, water testing, water treating and maintenance for at home use, aquarium industries, farming industries & commercial businesses.

  • Shipping & Returns X

    Shipping & Returns

    Postage & Handling

    All orders placed before 12pm (QLD Time) will be dispatched same day by one of our preferred freight companies which include Australia Post, Fastway Couriers, Startrack Couriers & Border Express OR TNT For Large Orders.

    Where possible, please provide your physical address or Work address so we are able to select the fastest and most efficient form of postage. In cases where a PO box, Parcel locker or any other Australia Post Service is provided, we will have to use Australia Post who have a wider range of parcel restrictions. If you have any doubt about your order or delivery address, please contact us prior to purchase.

    Filter Systems Australia enforces strict dispatch protocols to avoid human error where possible. Orders are thoroughly checked and signed off, carefully packed to minimise chance of transit damage then recorded manually into a hard copy dispatch manifest. FSA now uses predominantly electronic labelling and freight services so all orders where applicable will have tracking numbers and daily manifest reports.

    IMPORTANT NOTE:

    All orders MUST be checked for damage within 48 hours of being signed for as delivered (based on tracking details). If damage is found you must contact us immediately providing photos of the damaged goods, and if possible, the damage done to the carton/box. This 48 hour period is a figure provided to us from our freight companies to approve transit warranty cases. If we are not notified of damaged goods within 48 hours, transit warranty will be void and FSA can no longer take responsibility for damaged goods. It is the responsibility of the buyer to have read the terms and conditions of Postage and Handling and understand the requirements for transit cover on all orders.

    Approx. Transit Times

    NSW: 2-6 Business Days QLD: 1-5 Business Days (Far NQ up to 10 Business Days) VIC: 2-6 Business Days SA: 4-10 Business Days WA: 6-15 Business Days TAS: 4-6 Business Days NT: 5-16 Business Days

    Please note that the above estimates are taken directly from Australia Posts Business Customer Information. Where Possible, FSA will elect to use a Courier Service to minimise the delivery times from point of sale.

    For orders in WA that fit in a 5Kg Satchel or less we usually will use Startrack Express in which case it will reach Perth overnight (and then subject to local WA Delivery times)

    Please also note that all listings have an express 1-3 Business Day option for a small additional cost. If you require your item ASAP this is something you should select. If you have any questions pertaining to express delivery or additional cost, please contact us before purchase.

    Authority To Leave

    Please leave us a note on the purchase or message us direct after purchase to add a delivery instruction on your order. We process orders very efficiently so it is important that you contact us quickly so the order is not processed before the note has been added. If Authority To Leave is given by the buyer, transit warranty can be void in the incidence of a missing/stolen parcel. FSA will work closely with the freight company to resolve any disputes or issues with delivery and Proof of Delivery. Only provide an ATL on orders when there is a safe place for items to be left.

    Return Policy

    Due to the nature of the products we sell, a strict return policy is in place. We work with food grade certified materials that must be un-opened and un-used as to be able to be re-sold.

    You may receive a refund or credit of equal amount, less the restocking fee if applicable and any other deductions that are relevant. 

    • Wrongly purchased items may be returned for a merchandise credit, this applies for but not limited to: Wrong size, wrong system etc.
    • 30 Day return Policy:  Returns will not be accepted without prior approval or after 30 days of invoice date.
    • All returns will incur a 17.5% restocking fee or cost to send the item to you whichever greater. FSA may use discretion to determine the restocking fee.
    • Any damages (minor, that can be repaired) will incur a fee which will be deducted from the total refund which will be equal to the cost of the replacement  parts (List Price) and labour charge (if applicable) to repair the system(s). This will be separate to the restocking fee.
    • Any damage considered to be major and not feasible for repair may be refused and the return request will be void. The customer will be responsible for the return freight or disposal of the damaged unit.
    • Return shipping is to be paid by the buyer to the address provided. It is recommended that the customer applies transit warranty to the return freight in case of damage.
    • Any damages to the system that were not reported to FSA within 48 business hours of receipted delivery are not covered under our transit warranty.

     

    • Should the item appear faulty or doesn’t work how described, the unit/item must be returned for testing (if requested), the return postage paid by the buyer. If the unit/item is deemed to be faulty, compensation will be provided for the postage cost (Proof of cost required). If the unit/item is deemed to be in working order and as described, the buyer will responsible for return postage. 

     

    If you have any questions about our return policy, please contact us before purchase. This will also help to ensure you purchase the correct product that suits your requirements.

  • Warranty X

    Warranty

    General Warranty

    Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by Filter Systems Australia (FSA) are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system to be free from defects in material and workmanship for a period of 12 months from date of sale.

    If applicable, FSA may cover the return freight in the form of a re-imbursement after the system has been inspected and confirmed it is a valid warranty claim.

    FSA will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The warranty is strictly parts only for the parts supplied by FSA. This warranty only applies to the original consumer of the product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate the warranty on your behalf. All replaced or exchanged parts become the property of FSA.

    FSA does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages that occur during installation fall with the plumber.

    Qualification for Warranty

    As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is responsible for keeping record and proof of installation in the form of an invoice and/or receipt.

    Filter systems must be maintained as per FSA recommendations³ including the use of replacement filters, fittings and components supplied by FSA. Failure to maintain the filtration systems using FSA supplied/approved products may void warranty.

    The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

    Warranties need to be approved by FSA to ensure the product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at FSA’s discretion including chargeable inspection and transit costs incurred.

    FSA does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.

    Warranty Exclusions

    FSA Standard Warranty shall be void if the product sustains damage or failure resulting from

    any of the following:

    • If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions.
    • Exposure to unsuitable environmental conditions*.

    ·         Unauthorised or abnormal use or operation.

    FSA does not cover the work of the plumber who originally installed the system.

    Warranty – Australia

    This warranty is given by Filter Systems Australia (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305 562 Located at 1/38 Jade Drive, Molendinar QLD 4214

    This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Consumer Guarantees Act.

    Blue" Range, Warranty covers burst damage only under pressure, damage sustained from UV exposure over time falls under 'Normal Wear and Tear". This warranty does not extend to a product that has been modified in any way unless with FSA’s expressed consent. The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc. The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

    It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Filter Systems Australia be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use or repair of the product whether based upon warranty, contract, tort or strict liability. Warranty is voided if the damage is found to be caused by water hammer, excessive pressure or thermal expansion, as the result of use in conjunction with a water cooler or boiler. The warranty limits Filter Systems Australia’s liability and is in lieu of all other warranties and liabilities expressed or implied. All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Filter Systems Australia and excluded from the Warranty. With reference to other components that are sold separately, these are covered by our 12-month warranty unless otherwise stated by the manufacturer. 

    Warranty Procedure

    A copy of the original invoice must be presented for any warranty claim as proof of purchase, this limited warranty is void if the product under warranty is presented without the said original invoice. Filter Systems Australia may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms:

    1. The name and address of the buyer.
    2. The date and by whom the product was purchased.
    3. The date and by whom the product was installed.
    4. The location where the product was installed.
    5. The date and time the product first appeared to malfunction.
    6. The nature of the problem with the product.
    7. The date and time of any and all loss event/s.
    8. The date and time Filter Systems Australia was first notified of the product malfunction.

    A failure by the buyer to submit the said statement within 28 days, after such request is made by Filter Systems Australia, will automatically void the warranty. A failure to answer truthfully or to answer in a way that is misleading, entitles Filter Systems Australia to void the warranty and to notify the police in the event of suspected fraudulent conduct. The risk in the product will pass to the buyer immediately upon the product leaving Filter Systems Australia’s premises for delivery to the place designated by the buyer. Filter Systems Australia will retain title to (but not risk in) a product delivered to the buyer until FSA has received payment in full for the product and all other sums owing to it by the buyer. Until such payment, the buyer holds the product as bailee for FSA and may not sell or otherwise dispose of the product unless authorised by FSA. If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Filter Systems Australia. The Buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at its own expense with FSA’s interest noted on any such insurance cover. If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any Court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Filter Systems Australia licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

    Warranty is void if the system; is not serviced as per the recommendation OR every 12 Months. Product damage results from water hammer, freezing, neglect or is not installed by a licensed plumber in accordance with the installation plan. The water temperature exceeds 38° Celsius. The system is not installed with an Australian Standards approved Pressure Limiting and Dual Check Valve.

  • Contact Us X

    Contact Us

    To get in contact with us please send us a message via eBay messages. You can do so by clicking here . Unfortunately with new eBay policies we are unable to take any direct phone calls or emails. eBay messaging is the quickest way to get through to us.

Newsletter

Join now to receive latest updates & exclusive offers from Filter Systems Australia

SUBSCRIBE

© 2019 Filters Systems Australia. All Rights Reserved

  • Condition: New
  • Bag Size: 100gm
  • Water Type: Fresh
  • MPN: GT5-20
  • Brand: Unbranded

PicClick Insights - Tourmaline Ceramic Ball Water Filter Media Stone Negative Ion 3-5mm (5-20) PicClick Exclusive

  •  Popularity - 57 watchers, 0.0 new watchers per day, 2,548 days for sale on eBay. Super high amount watching. 27 sold, 10 available.
  •  Best Price -
  •  Seller - 49,828+ items sold. 0% negative feedback. Great seller with very good positive feedback and over 50 ratings.

People Also Loved PicClick Exclusive