FURTHER INFORMATION
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• SHOP WITH CONFIDENCE - SHIPPING
UK Customers:
- UK customers can purchase as many items from our vast range of EBay items & pay only one P&P charge, (item with highest P&P cost).
- Please combine your order if multiple purchase - See below for instructions if you are unfamiliar with this process.
- Items are usually dispatched upon receipt of payment (working day), however please allow up to 1 working day (Monday to Friday excluding Bank Holidays) for dispatch using your chosen postal service.
- P&P Costs include. Packaging. Stationary. PayPal postal fees. Royal Mail postal costs.
Overseas Bidders:
- Troutcatchers Ship Worldwide.
- Troutcatchers are not responsible for any customs or territorial regulations within the buyer's country. The purchaser is fully responsible to ensure that goods, before purchase, are permitted.
- Troutcatchers cannot be liable for import duties or losses, nor will any of our shipping companies if goods are confiscated by custom authorities due to local regulations and laws in the buyer's jurisdiction. (Especially relevant for products destined outside of the EU) If in doubt, please contact your local custom agency before purchasing.
- Overseas orders will be shipped Standard International Packaging, for important / expensive / priority orders we strongly suggest a signed for International package. Contact us to quote if price not displayed.
- We cannot label items to overseas as gifts since this will breach Customs & Excise Law. Customs paperwork will be marked as ‘Sporting Goods’
Please ask for details before completing checkout if you require any additional postal service.
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• PAYMENT - RETURNS - EXCHANGES
Payment MUST be made within 3 days of auction end. If we do not receive payment within 3 days, the item will be re-listed and negative feedback will be left. We reserve the right to pursue claims for Breach of Contract against non-paying bidders.
We accept the following payment methods:
- PayPal : Overseas customers are required to pay by PayPal
- Cheque / Postal Orders : Orders dispatched after clearance
- Debit Credit Card : Please call Mon – Fri 9am – 4pm GMT excluding UK Bank Holidays
Returns - Refunds - Exchanges:
- Returns : Troutcatchers operate a 30 Day Returns Period for auction fixed price & shop fixed price Items. The Right to Return expires 30 days following dispatch. If you decide to return an item please follow EBay's return process or contact us.
- Refunds : Will be the full price paid, excluding original delivery cost & ebay fee's. You will be responsible for ensuring the item is returned via a reliable delivery service & paying return delivery costs. Items returned for refund or exchange should be in the same retail condition as originally supplied.
- Post Refunds: If a Free Post product is returned for refund, our actual postal cost of sending initial order will be deducted from the refund of the item cost.
- Exchanges: Please contact us to arrange second delivery charge.
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• PICTURE DISCLAIMER
Picture for illustration purposes only.
Please read description carefully to get exact description of what you are bidding for .
Picture may show several product(s) of what you are bidding for, check quantities / size in description. Also may show different colour to description etc.
If you have any questions / queries, please ask before purchase .
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• COMBINE MULTIPLE ITEMS IN TO ONE ORDER
Please Combine Your Order If Multiple Purchase to Save You Money
- DO NOT pay until you have finished shopping.
- Add your item(s) to your shopping basket - DO NOT PAY INDIVIDUALLY for each item.
- Once you have finished shopping, EBay will combine your order so you pay the discounted post. (Post charges can be found on each listing by clicking the 'Postage and packaging' link).
- If EBay fails to combine for any reason, contact us before paying, we will combine your order for you, once done we will send you an invoice. Normally done with-in one working day after your message has been received.
- Please note; because of the EBay system and the way PayPal charges are processed, once your order is confirmed and paid, it cannot be un-combined, nor can any additional post payments refunded if mistakes are made.
- Please note we do not expect Negative feedback if you do not follow these instructions - this is your responsibility to know how to combine - it is very easy. Any problems, DO NOT Pay, contact us.
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• NEXT DAY UK POSTAL SERVICE
Please note some restrictions on UK Next Day Service. Whilst the majority of the UK would qualify for this service, the following information is important for those postcodes in remote parts.
We always provide tracking.
- Packs over 2kg or 61cm these would be delivered by a courier as opposed to Royal Mail. Next day may not be possible, though we will send via the most expedited service we can find to fit your postal payment - Please contact us if required.
- Royal Mail can’t guarantee delivery by 1pm to the following postcode areas:
BD23 - 24 BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
GY1 (Guernsey), GY2 - 8
HG3
IM2 - 9
IV2 - 20, 30 - 32, 36, 63
LA18, 20
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PH16
PL29 (3)
PO30 - 41
SY25
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62
- Royal Mail will d eliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1
- Royal Mail deliver within two working days by 5.30pm to the following postcodes areas:
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 - 75, 78
ZE2, 3
- Royal Mail deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44
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