Payments accepted - Paypal, Google Pay, Visa, Mastercard, Amex.
WITHIN THE UK
All UK orders will recieve Free UK Shipping, you will receive your item within 3 - 5 working days (excluding weekends).
If you need your order faster, you can upgrade the shipping service at checkout.
All orders are shipped from our UK warehouse in Somerset, via Royal Mail or DPD.
WITHIN THE EU
Orders are sent with DHL Netherlands.
All custom fees and taxes are pre-paid at checkout, so you won't receive any unexpected charges on delivery.
OUTSIDE OF EU
Items are sent outside of the UK via UPS, a fully tracked service
International Shipping - Items are usually delivered to EU and USA locations within 5 working days. Other locations delivery times may vary. Shipping cost is calculated at checkout.
PLEASE NOTE: The buyer is responsible for paying import VAT and duties in their country (where applicable) on all international orders. An in country contact number MUST be entered at check-out for import purposes.
You may return new, unopened items within 30 days of delivery for a full refund. You will be responsible for covering shipping costs.However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
If you need to return an item, please Contact Us via email at hello@mendipsafetysupplies with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.
PLEASE RETURN ITEMS TO OUR COMPANY TRADING ADDRESS:
A Lucre Musket / TA Mendip Safety Supplies
Unit A 1-4, Anglo Trading Estate
Shepton Mallet
Somerset
BA4 5BY
Your happiness is our goal. We strive for 100% customer satisfaction & if you are happy with our product, appreciate your positive feedback. If not, please contact us. We will do our best to make you happy.