- Fast Free Delivery to mainland UK -
Why Shop With Us?Visit our eBay store
Lowest Prices
UK Based Company
Great Feedback
Fast Free Tracked Shipping
Modern Faux Leather Italian Designer Bedwith Luxury High Padded HeadboardDescription:
A beautiful example of modern craftsmanship.
This Italian Designer Bed has a wonderful contemporary low curved frame, with elegant high padded headboard. The bed is upholstered in high quality faux leather with sleek chrome legs.
Comes in Double or King size.
Features:
Dimensions:
Double Bed (4ft 6"):
Width 157cm x Length 232cm
Headboard Height 95cm
Height Under Bed 6cm
Height To Slats 20cm
Bed Height 27cm
Total Weight 46kg
King Bed (5ft):
Width 170cm x Length 242cm
Headboard Height 95cm
Height Under Bed 6cm
Height To Slats 20cm
Bed Height 27cm
Total Weight 49kg
See our range of Designer Beds here >>>
FREE DELIVERYZONE A Order before 1pm for next day delivery* OR choose Monday - FridaydeliverySee 'Shipping' tab for full details
*Excludes weekends & bank holidays
Mattress Info Shipping FAQ Returns Contact Us About Us Mattress Info Shipping FAQ Returns Contact Us About UsAdd Mattress Options
We Recommend Purchasing one of our Mattresses When Purchasing a New Bed For Ultimate Comfort & The Perfect Night's Sleep
23cm Orthopaedic Coil Spring Mattress:
A quality foam quilted 23cm Deep Orthopaedic Spring Mattress that represents great value for money. Medium firmness rating. Available in Single 3ft, Double 4ft6 or King 5ft Size. Supplied Rolled.
Memory Foam Mattress:
Memory Foam Mattress with a washable removable protective mattress cover. Moulds to the shape of your body, allowing the spine to stay in a natural position, assisting in reducing tossing & turning whilst promoting a deeper sleep. Medium-firm rating. Available in 19cm Deep Double 4ft6 or King 5ft Size or 12cm Deep in Single 3ft Size. Supplied Rolled.
25cm Pocket Sprung Memory Foam Mattress:
25cm Deep Luxury 1000 Pocket Sprung Mattress with a layer of superior Memory Foam. Each pocket works independently to offer support where you need it most. The Memory foam which moulds to the shape of your body, supports evenly & giving a comfortable night's sleep. A high quality luxury comfortable mattress at an unbelievably low price! Medium-firm rating. Available in Single 3ft, Double 4ft6 or King 5ft Size. Supplied Rolled.
All Mattress Dimensions:
Single Size (3ft"): Width 90cm x Length 190cm
Double Size (4ft6"): Width 135cm x Length 190cm
King Size (5ft): Width 150cm x Length 198cm
England Mainland, Wales & Lower Parts of Mainland Scotland (Next Working Day or Choice of Day)
Delivery is Fast & FREE to England, Wales & Lower Parts of Mainland Scotland & Free Delivery is made up of postcodes not mentioned below. At checkout the option for Free delivery should appear automatically.
Northern Ireland, Southern Ireland, Scottish Highlands & Islands (£90 Delivery Charge, Normally 2-7 Days)
Northern Ireland (BT), Southern Ireland (EIRE), Scottish Isles & Highlands (Postcodes including all pre-fixed HS, IV, KA27-28, KW, PA20-PA80, PH16-PH50, ZE), Channel Islands (GY & JE), Isle of Man (IM), Isles Of Scilly (TR21-25)
Q. I have placed an order, when will it get delivered?
A. Please take note of our delivery information shown above. If you have any query with your order or delivery then please contact us through the Ebay messaging service. We do aim to deliver on the estimated dates shown at time of order but unfortunately this is not always the case. Please ensure you have left us with a mobile phone number so that our couriers can text you when your item is out for delivery. If you have a specific day required for delivery then please contact us at point of order or ensure you have informed us of the date required via 'add message' at checkout. (Deliveries are made Monday to Friday Only Excluding Bank Holidays).
Q. I live in a 4th Floor flat apartment, can you deliver to me?
A. Our couriers will deliver to blocks of flats or apartments but will usually only deliver to the ground floor due to time restraints & health & safety reasons.
Q. When the item is delivered do you take it to a room of my choice & install the product?
A. To keep the costs of our products ultra low, the service we offer is a one man delivery service only to 'front door'. This does not include taking it into your property or any installation.
Q. Do you offer a weekend delivery service?
A. Our delivery service is working days only, Monday to Friday 8am - 7pm. For an extra charge we can offer a premium Saturday delivery service to certain area's of the UK. Please contact us before placing your order to enquire about this.
Q. I need to know a specific time for the delivery to arrive, will the driver call me & advise before delivery is made?
A. Our courier will send email/text confirmation the day before delivery. They will also send an estimated 4 hour time slot for the delivery the evening before delivery once the routes are planned. This will contain delivery/tracking information.
Q. I am unlikely to be home to receive my delivery, what can I do?
A. At the time of placing an order you can arrange to have the goods delivered to a different address where somebody will be available to sign for them. This must be done at checkout before completing the purchase ensuring you choose the correct delivery address. Unfortunately due to our strict compliance with both the Paypal & Ebay Seller & Buyers protection policies we cannot accept address change requests via email or in 'notes to seller'. If this happens then we will have to refund the order & request that you place the order again. To avoid delays & unrequired hassle then please ensure that you add the shipping address correctly. If the goods are already out for delivery & you are unlikely to be home, then you can request that the goods are left with a neighbour by leaving a note clearly visible for the delivery driver. Deliveries are made 8am - 7pm Monday to Friday. We can offer Saturday delivery for an extra charge. Please contact us about this before ordering. Charges for re-delivery may apply so please ensure that you are available to take take delivery.
Q. My order has arrived damaged. What do I do?
A. If there are visible signs of damage to the packaging whilst being delivered then please ensure that the delivery is signed for as damaged & that the delivery driver is informed. With all damage claims we request a number of photo's so that we can assess the nature of the damage & rectify this for you. Please do not throw any of the original packaging away as anything that may be needed to be returned must be done so in its original packaging.
Q. I wish to return my order, what do I do?
A. For Buy It Now purchases You must inform us within 30 working days if you wish to return your order (7 Days for auction orders). Please contact us before returning the goods so that we can issue a returns number that we can then trace. Items being returned must be unused, in there original packaging & in saleable condition. The cost & arrangement of returning the goods is the buyers responsibility. Any fee's & initial delivery charges or return costs will be deducted from the final refund amount. If upon inspection the returned products are found to be unsaleable or used then a refund may not be issued or only a partial refund offered.
Q. Do the items come flat packed or pre-built?
A. All of our items come flat packed in boxes & are supplied with fitting instructions & fixings ready to build them. If for whatever reason the instructions or fittings appear to be missing then please do not hesitate to contact us & we'll arrange to send these out to you. Some items only require part assembly & are relatively straight forward.
Q. I've ordered a sofa bed & the legs/fittings appear to be missing. Where could they be?
A. To save on space many parts are stored inside compartments within the sofa bed. Underneath the sofa bed base there is a velcro or zip where you should find the various items such as legs, pillows or fixings.
Q. I have ordered a mattress. How does this get delivered & is the quality good?
A. We only sell quality mattresses sourced from the world's best & trusted independent manufacturers. They are Satra tested & comply with British Standards. The mattresses are cleverly shrunk down for ease of handling & shipping by vacuum rolling them into a polythene roll. As with all mattresses it may take a few days for your mattress to settle to its correct shape once opened & for your body to adjust to it. New Mattresses sometimes smell rather strange initially, this smell is normal & will also disperse after a few days. We stongly recommend that you are sure of the mattress you are purchasing & that it will be suitable before ordering & advise on researching thoroughly beforehand. Because of their nature, mattresses are difficult to return once they have been taken out of their packaging. We will only accept responsibility for the return of a mattress if there is deemed to be a genuine manufacturing fault upon inspection. A mattress that is stated as being 'uncomfortable' is not deemed to be a manufacturing fault & merely depends on the individual & their past & expected sleeping experiences. It is worth noting that for a person to become acustomed fully to a new mattress can take some time.
Q. I'm not happy with the product or service I have received . What will you do about it?
A. Unfortunately occasionally problems do arise due to human error or other circumstances out of our control. We try our best to ensure the product you order arrives safely & in the condition you would expect. If there are issues then please contact us via Ebay so we have the chance to rectify & resolve the problem.
Q. Which way up do the wooden slats face when building my new bed?
A. The sprung wooden slats supplied with most of our beds must always be fitted correctly to ensure stability of the bed & to ensure the optimum sleeping position. Wooden slats need to be placed with the top of the arch facing updwards.
Q. My bed is going onto a wooden or laminate floor & is likely to slide, what do you recommend?
A. Our beds generally have wooden, plastic ot metal legs. When placed on hard flooring beds do have a tendancy to slide. We strongly recommend purchasing anti-slip rubber pads & attaching them or sticking them to the under side of the legs to help prevent this. These pads are readily available online & are inexpensive. Excessive sliding can damage your bed & void your warranty.
Q. I need to contact you but when will you be available?
A. Our office hours are 9am to 5pm Monday to Thursday & 9am to 4pm on Fridays where we are contactable by telephone or email. Our office's are closed bank holidays & weekends. You will receive a response to any enquiry the next working day at the soonest opportunity.
Q. Do you take my old bed or mattress away?
A. Unfortunately this is not a service we currently offer. There are companies that do offer this service depending on which area of the UK you are based.
Q. I've seen very similar products to yours elsewhere online that are cheaper, why is this?
A. We cannot guarantee to be the cheapest, only if comparing 100% like for like on products. Many of our designs have been copied or have had different versions of them created by our competitors & at first glance we may appear slightly more expensive in some instances. We deal only with reputable manufacturers that comply with strict UK laws such as Fire Safety Regulations. All of our products such as sofa beds, beds & mattresses are manufactured from UK Fire regulated foam & materials. This naturally increases the cost of our products but ensures we comply with the law & gives our customers assurance that our products are safe & tested as required. Our products are also robust & sturdy & will contain more materials than many of our rivals who have cut the cost of their products by using cheaper & less materials. Our fabrics & faux leather materials are of a higher quality & thickness than many others selling similar products & the stitching is also of a better quality due to the latest technology being used as well as the finest threads. Beware Cheaper Imitations- Cheaper is not always better- Cheaper is not always safe!
Q. I want to place an order but need it delivering on a different day as to what Ebay is estimating, what should I do?
A. When placing the order via checkout please use the 'Add Message' box to inform us of the specific date you would like your order delivering which is later than the estimated delivery day shown (Delivery is Monday to Friday Only Excludng Bank Holidays). We cannot specify times for delivery but our courier will advise of a 4 hour delivery window the evening before delivery via text/email & also provide a tracking link.
Q. I would like my order delivering to a different address, how do I do this?
A. Our delivery policies contain more detailed information on this. If you need your order shipping somewhere else then this is quite common. It is important that when placing the order you add the correct shipping address in your Ebay account before finalising the purchase at checkout. Unfortunately due to our strict compliance with both the Paypal & Ebay Seller & Buyers protection policies we cannot accept address change requests via email or in 'notes to seller'. If this happens then we will have to refund the order & request that you place the order again. To avoid delays & unrequired hassle then please ensure that you add the shipping address correctly.
Q. I have my order but there seems to be a box missing, what do I do?
A. Unfortunately these things do happen from time to time & for a number of reasons. We try to get to the bottom of these issues as soon as possible. Sometimes they appear later on. On other occasions we have to resend the missing box out again. Unfortunately this sometimes means waiting an extra day for the order to arrive. Whilst this is rare it does happen & is out of our control. We request that you check how many cartons you are signing for when your order is delivered. If you feel there is an issue or a box or items missing then please contact us by email or phone if during normal office hours & we will aim to come back to ASAP.
Q. I haven't got an Ebay or Paypal account, can I order any other way?
A. We have got our own website which you can purchase through using a debit/credit card or via Paypal. You can also call us as we accept bank transfers or over the phone card payments if the delivery address is the same as the registered address of the card you are paying with. Call or us 01922 747790 (Mon-Thurs 9am-5pm, Fri 9am-4pm).
Q. Can I collect from your premises & where are you based?
A. We are based near Walsall in the West Midlands. Collection is possible but as we do not have the facility to accept card payments with a customer present we would request that payment is made by cash on collection only. We would request that you contact us beforehand by email or phone to ensure that we have your order ready for collection & to avoid any wasted time or journies.
Q. I'm not used to purchasing online or my preference is to speak with somebody, can I pay you over the phone or by Bank transfer?
A. We can accept credit/debit card payments over the phone providing that the card is registered to the address that the order is being delivered to. We can also accept bank transfers directly to our account. Please call us to arrange this during office hours Monday to Thursday 9am to 5pm or Friday 9am to 4pm.
Q. What payments do you accept?
We accept all major credit cards & debit cards through PayPal as well as bank transfers (please contact us for our bank details & to place your order). We do not accept payments over the phone. Collections are possible by appointment only & we only accept cash on collection as we have no card processing facility. Please ensure that when orders are placed that the correct delivery address is entered via Ebay/Paypal. We cannot accept messages or emails requesting different delivery addresses after an order has been placed. In these circumstances the items will be refunded & you will have to re-order them using the correct delivery address.
Q. Do you take my old furniture away?
Unfortunately this is not currently a service that we offer. However there are a number of companies that can provide this service & some are willing to do this free of charge. Companies we can recommend are 'The British Heart Foundation', your local council or collectyouroldbed.com. All information can be found online for these services.
Our friendly customer services team are here to help you with your queries.
The team are available:
9:00 - 17:00 Monday - Thursday
9:00 - 16:00 Friday
You can contact us through eBay messaging or:
Telephone: 08455 21 23 30
Company Information:
Unit 7B
Beecham Business Park
Northgate
Aldridge
Walsall
WS9 8TZ
At the Discount Furniture Outlet, we aim to bring you quality furniture at competitive prices.
We are a UK based company, with our customer service team, stock and warehouse all located onsite. We ship our products directly from our warehouse to you the customer, offering free next day, or choice of day delivery on all orders being shipped to UK mainland address.
Whether you're looking for designer beds, cheap sofa beds or faux leather furniture we always aim to have the lowest prices, and to deliver quality products to you. If you have any queries on products, our services, or questions about your order please do not hesitate to get in touch with us. our knowledgeable and friendly customer services team are on hand to help you.
Click here to see description
- Fast Free Delivery to mainland UK -
Visit our eBay store
Modern Faux Leather Italian Designer Bedwith Luxury High Padded HeadboardDescription:
A beautiful example of modern craftsmanship.
This Italian Designer Bed has a wonderful contemporary low curved frame, with elegant high padded headboard. The bed is upholstered in high quality faux leather with sleek chrome legs.
Comes in Double or King size.
Features:
Dimensions:
Double Bed (4ft 6"):
Width 157cm x Length 232cm
Headboard Height 95cm
Height Under Bed 6cm
Height To Slats 20cm
Bed Height 27cm
Total Weight 46kg
King Bed (5ft):
Width 170cm x Length 242cm
Headboard Height 95cm
Height Under Bed 6cm
Height To Slats 20cm
Bed Height 27cm
Total Weight 49kg
See our range of Designer Beds here >>>
Why Shop With Us?Lowest Prices
Fast Free Tracked Shipping
UK Based Company
Great Feedback
FREE DELIVERYZONE A Order before 1pm for next day delivery* OR choose Monday - FridaydeliverySee 'Shipping' tab for full details
*Excludes weekends & bank holidays
Mattress InfoAdd Mattress Options
We Recommend Purchasing one of our Mattresses When Purchasing a New Bed For Ultimate Comfort & The Perfect Night's Sleep
23cm Orthopaedic Coil Spring Mattress:
A quality foam quilted 23cm Deep Orthopaedic Spring Mattress that represents great value for money. Medium firmness rating. Available in Single 3ft, Double 4ft6 or King 5ft Size. Supplied Rolled.
Memory Foam Mattress:
Memory Foam Mattress with a washable removable protective mattress cover. Moulds to the shape of your body, allowing the spine to stay in a natural position, assisting in reducing tossing & turning whilst promoting a deeper sleep. Medium-firm rating. Available in 19cm Deep Double 4ft6 or King 5ft Size or 12cm Deep in Single 3ft Size. Supplied Rolled.
25cm Pocket Sprung Memory Foam Mattress:
25cm Deep Luxury 1000 Pocket Sprung Mattress with a layer of superior Memory Foam. Each pocket works independently to offer support where you need it most. The Memory foam which moulds to the shape of your body, supports evenly & giving a comfortable night's sleep. A high quality luxury comfortable mattress at an unbelievably low price! Medium-firm rating. Available in Single 3ft, Double 4ft6 or King 5ft Size. Supplied Rolled.
All Mattress Dimensions:
Single Size (3ft"): Width 90cm x Length 190cm
Double Size (4ft6"): Width 135cm x Length 190cm
King Size (5ft): Width 150cm x Length 198cm
Shipping
England Mainland, Wales & Lower Parts of Mainland Scotland (Next Working Day or Choice of Day)
Delivery is Fast & FREE to England, Wales & Lower Parts of Mainland Scotland & Free Delivery is made up of postcodes not mentioned below. At checkout the option for Free delivery should appear automatically.
Northern Ireland, Southern Ireland, Scottish Highlands & Islands (£90 Delivery Charge, Normally 2-7 Days)
Northern Ireland (BT), Southern Ireland (EIRE), Scottish Isles & Highlands (Postcodes including all pre-fixed HS, IV, KA27-28, KW, PA20-PA80, PH16-PH50, ZE), Channel Islands (GY & JE), Isle of Man (IM), Isles Of Scilly (TR21-25)
FAQ
Q. I have placed an order, when will it get delivered?
A. Please take note of our delivery information shown above. If you have any query with your order or delivery then please contact us through the Ebay messaging service. We do aim to deliver on the estimated dates shown at time of order but unfortunately this is not always the case. Please ensure you have left us with a mobile phone number so that our couriers can text you when your item is out for delivery. If you have a specific day required for delivery then please contact us at point of order or ensure you have informed us of the date required via 'add message' at checkout. (Deliveries are made Monday to Friday Only Excluding Bank Holidays).
Q. I live in a 4th Floor flat apartment, can you deliver to me?
A. Our couriers will deliver to blocks of flats or apartments but will usually only deliver to the ground floor due to time restraints & health & safety reasons.
Q. When the item is delivered do you take it to a room of my choice & install the product?
A. To keep the costs of our products ultra low, the service we offer is a one man delivery service only to 'front door'. This does not include taking it into your property or any installation.
Q. Do you offer a weekend delivery service?
A. Our delivery service is working days only, Monday to Friday 8am - 7pm. For an extra charge we can offer a premium Saturday delivery service to certain area's of the UK. Please contact us before placing your order to enquire about this.
Q. I need to know a specific time for the delivery to arrive, will the driver call me & advise before delivery is made?
A. Our courier will send email/text confirmation the day before delivery. They will also send an estimated 4 hour time slot for the delivery the evening before delivery once the routes are planned. This will contain delivery/tracking information.
Q. I am unlikely to be home to receive my delivery, what can I do?
A. At the time of placing an order you can arrange to have the goods delivered to a different address where somebody will be available to sign for them. This must be done at checkout before completing the purchase ensuring you choose the correct delivery address. Unfortunately due to our strict compliance with both the Paypal & Ebay Seller & Buyers protection policies we cannot accept address change requests via email or in 'notes to seller'. If this happens then we will have to refund the order & request that you place the order again. To avoid delays & unrequired hassle then please ensure that you add the shipping address correctly. If the goods are already out for delivery & you are unlikely to be home, then you can request that the goods are left with a neighbour by leaving a note clearly visible for the delivery driver. Deliveries are made 8am - 7pm Monday to Friday. We can offer Saturday delivery for an extra charge. Please contact us about this before ordering. Charges for re-delivery may apply so please ensure that you are available to take take delivery.
Q. My order has arrived damaged. What do I do?
A. If there are visible signs of damage to the packaging whilst being delivered then please ensure that the delivery is signed for as damaged & that the delivery driver is informed. With all damage claims we request a number of photo's so that we can assess the nature of the damage & rectify this for you. Please do not throw any of the original packaging away as anything that may be needed to be returned must be done so in its original packaging.
Q. I wish to return my order, what do I do?
A. For Buy It Now purchases You must inform us within 30 working days if you wish to return your order (7 Days for auction orders). Please contact us before returning the goods so that we can issue a returns number that we can then trace. Items being returned must be unused, in there original packaging & in saleable condition. The cost & arrangement of returning the goods is the buyers responsibility. Any fee's & initial delivery charges or return costs will be deducted from the final refund amount. If upon inspection the returned products are found to be unsaleable or used then a refund may not be issued or only a partial refund offered.
Q. Do the items come flat packed or pre-built?
A. All of our items come flat packed in boxes & are supplied with fitting instructions & fixings ready to build them. If for whatever reason the instructions or fittings appear to be missing then please do not hesitate to contact us & we'll arrange to send these out to you. Some items only require part assembly & are relatively straight forward.
Q. I've ordered a sofa bed & the legs/fittings appear to be missing. Where could they be?
A. To save on space many parts are stored inside compartments within the sofa bed. Underneath the sofa bed base there is a velcro or zip where you should find the various items such as legs, pillows or fixings.
Q. I have ordered a mattress. How does this get delivered & is the quality good?
A. We only sell quality mattresses sourced from the world's best & trusted independent manufacturers. They are Satra tested & comply with British Standards. The mattresses are cleverly shrunk down for ease of handling & shipping by vacuum rolling them into a polythene roll. As with all mattresses it may take a few days for your mattress to settle to its correct shape once opened & for your body to adjust to it. New Mattresses sometimes smell rather strange initially, this smell is normal & will also disperse after a few days. We stongly recommend that you are sure of the mattress you are purchasing & that it will be suitable before ordering & advise on researching thoroughly beforehand. Because of their nature, mattresses are difficult to return once they have been taken out of their packaging. We will only accept responsibility for the return of a mattress if there is deemed to be a genuine manufacturing fault upon inspection. A mattress that is stated as being 'uncomfortable' is not deemed to be a manufacturing fault & merely depends on the individual & their past & expected sleeping experiences. It is worth noting that for a person to become acustomed fully to a new mattress can take some time.
Q. I'm not happy with the product or service I have received . What will you do about it?
A. Unfortunately occasionally problems do arise due to human error or other circumstances out of our control. We try our best to ensure the product you order arrives safely & in the condition you would expect. If there are issues then please contact us via Ebay so we have the chance to rectify & resolve the problem.
Q. Which way up do the wooden slats face when building my new bed?
A. The sprung wooden slats supplied with most of our beds must always be fitted correctly to ensure stability of the bed & to ensure the optimum sleeping position. Wooden slats need to be placed with the top of the arch facing updwards.
Q. My bed is going onto a wooden or laminate floor & is likely to slide, what do you recommend?
A. Our beds generally have wooden, plastic ot metal legs. When placed on hard flooring beds do have a tendancy to slide. We strongly recommend purchasing anti-slip rubber pads & attaching them or sticking them to the under side of the legs to help prevent this. These pads are readily available online & are inexpensive. Excessive sliding can damage your bed & void your warranty.
Q. I need to contact you but when will you be available?
A. Our office hours are 9am to 5pm Monday to Thursday & 9am to 4pm on Fridays where we are contactable by telephone or email. Our office's are closed bank holidays & weekends. You will receive a response to any enquiry the next working day at the soonest opportunity.
Q. Do you take my old bed or mattress away?
A. Unfortunately this is not a service we currently offer. There are companies that do offer this service depending on which area of the UK you are based.
Q. I've seen very similar products to yours elsewhere online that are cheaper, why is this?
A. We cannot guarantee to be the cheapest, only if comparing 100% like for like on products. Many of our designs have been copied or have had different versions of them created by our competitors & at first glance we may appear slightly more expensive in some instances. We deal only with reputable manufacturers that comply with strict UK laws such as Fire Safety Regulations. All of our products such as sofa beds, beds & mattresses are manufactured from UK Fire regulated foam & materials. This naturally increases the cost of our products but ensures we comply with the law & gives our customers assurance that our products are safe & tested as required. Our products are also robust & sturdy & will contain more materials than many of our rivals who have cut the cost of their products by using cheaper & less materials. Our fabrics & faux leather materials are of a higher quality & thickness than many others selling similar products & the stitching is also of a better quality due to the latest technology being used as well as the finest threads. Beware Cheaper Imitations- Cheaper is not always better- Cheaper is not always safe!
Q. I want to place an order but need it delivering on a different day as to what Ebay is estimating, what should I do?
A. When placing the order via checkout please use the 'Add Message' box to inform us of the specific date you would like your order delivering which is later than the estimated delivery day shown (Delivery is Monday to Friday Only Excludng Bank Holidays). We cannot specify times for delivery but our courier will advise of a 4 hour delivery window the evening before delivery via text/email & also provide a tracking link.
Q. I would like my order delivering to a different address, how do I do this?
A. Our delivery policies contain more detailed information on this. If you need your order shipping somewhere else then this is quite common. It is important that when placing the order you add the correct shipping address in your Ebay account before finalising the purchase at checkout. Unfortunately due to our strict compliance with both the Paypal & Ebay Seller & Buyers protection policies we cannot accept address change requests via email or in 'notes to seller'. If this happens then we will have to refund the order & request that you place the order again. To avoid delays & unrequired hassle then please ensure that you add the shipping address correctly.
Q. I have my order but there seems to be a box missing, what do I do?
A. Unfortunately these things do happen from time to time & for a number of reasons. We try to get to the bottom of these issues as soon as possible. Sometimes they appear later on. On other occasions we have to resend the missing box out again. Unfortunately this sometimes means waiting an extra day for the order to arrive. Whilst this is rare it does happen & is out of our control. We request that you check how many cartons you are signing for when your order is delivered. If you feel there is an issue or a box or items missing then please contact us by email or phone if during normal office hours & we will aim to come back to ASAP.
Q. I haven't got an Ebay or Paypal account, can I order any other way?
A. We have got our own website which you can purchase through using a debit/credit card or via Paypal. You can also call us as we accept bank transfers or over the phone card payments if the delivery address is the same as the registered address of the card you are paying with. Call or us 01922 747790 (Mon-Thurs 9am-5pm, Fri 9am-4pm).
Q. Can I collect from your premises & where are you based?
A. We are based near Walsall in the West Midlands. Collection is possible but as we do not have the facility to accept card payments with a customer present we would request that payment is made by cash on collection only. We would request that you contact us beforehand by email or phone to ensure that we have your order ready for collection & to avoid any wasted time or journies.
Q. I'm not used to purchasing online or my preference is to speak with somebody, can I pay you over the phone or by Bank transfer?
A. We can accept credit/debit card payments over the phone providing that the card is registered to the address that the order is being delivered to. We can also accept bank transfers directly to our account. Please call us to arrange this during office hours Monday to Thursday 9am to 5pm or Friday 9am to 4pm.
Q. What payments do you accept?
We accept all major credit cards & debit cards through PayPal as well as bank transfers (please contact us for our bank details & to place your order). We do not accept payments over the phone. Collections are possible by appointment only & we only accept cash on collection as we have no card processing facility. Please ensure that when orders are placed that the correct delivery address is entered via Ebay/Paypal. We cannot accept messages or emails requesting different delivery addresses after an order has been placed. In these circumstances the items will be refunded & you will have to re-order them using the correct delivery address.
Q. Do you take my old furniture away?
Unfortunately this is not currently a service that we offer. However there are a number of companies that can provide this service & some are willing to do this free of charge. Companies we can recommend are 'The British Heart Foundation', your local council or collectyouroldbed.com. All information can be found online for these services.
Returns
Contact Us
Our friendly customer services team are here to help you with your queries.
The team are available:
9:00 - 17:00 Monday - Thursday
9:00 - 16:00 Friday
You can contact us through eBay messaging or:
Telephone: 08455 21 23 30
Company Information:
Unit 7B
Beecham Business Park
Northgate
Aldridge
Walsall
WS9 8TZ
About Us
At the Discount Furniture Outlet, we aim to bring you quality furniture at competitive prices.
We are a UK based company, with our customer service team, stock and warehouse all located onsite. We ship our products directly from our warehouse to you the customer, offering free next day, or choice of day delivery on all orders being shipped to UK mainland address.
Whether you're looking for designer beds, cheap sofa beds or faux leather furniture we always aim to have the lowest prices, and to deliver quality products to you. If you have any queries on products, our services, or questions about your order please do not hesitate to get in touch with us. our knowledgeable and friendly customer services team are on hand to help you.