Do you still accept returns after 30 days? Unfortunately, we cannot accept returns after 30 days. The 30-day return period starts from the date of the original transaction.
When will my order ship?
We operate Monday through Friday (8 AM to 4 PM EST) and most orders will ship within 2 business days. Products made to order may require 3 to 5 business days to produce and ship out.
If I order on Friday will my product get shipped on Saturday?
No, it will be shipped out on Monday.
How long does it take for you to ship out orders?
96% of orders are shipped within 1 business day. Excluding weekends and holidays. International orders may take longer due to the additional processing involved (i.e. customs forms, etc.) Any customized items (including pew bows) in your order will delay shipment Production time for a customized item is selected and paid for by you when the order is placed.
How are orders shipped?
We use United States Postal Service (USPS), and UPS to ship out orders. You may choose carrier and method during checkout. In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
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