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Questions? Give us a call: 1-866-MUSIC-03 United States Toll Free 1-800-331-940 Australia Toll Free [phone number removed by eBay] is Local / International | |
drummersuperstore Company Policies: If you are not completely satisfied with any product, please contact us prior to leaving any feedback, we strive to make all transactions a GREAT experience! As with everything in life, we also have limits, here are a few.. If your item was purchased on eBay, please send all messages through eBay's my messages. Due to "DNA" and other things; The following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will not be exchanged. We do not collect taxes, duties or import charges to any country. It will not be included in any quote we provide you. You can pay up front if you choose to check out via eBays global shipping program but this is strictly their program. We will never charge you import, VAT or Taxes. Import fees and Taxes as well as VAT and declarations will be the customers responsibility. Please do not request us to lower your invoice as it is illegal! Return Policy: A Return Authorization is needed to return any item to our store for any reason. Please contact your customer service representative prior to returning any item. You will need an RA# or Return Authorization Number in order to get a credit or replacement item. Items must be returned in the same condition as sold. If an item was purchased as new in the factory sealed box, it must be returned new in the factory sealed box. If an item has been used or played it is not eligible for a full refund.
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