Carmine Gallo SIGNED The Apple Experience Loyalty Service Steve Jobs iPad iPhone

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Seller: drive-easy ✉️ (802) 100%, Location: London, GB, Ships to: GB & many other countries, Item: 196083839399 Carmine Gallo SIGNED The Apple Experience Loyalty Service Steve Jobs iPad iPhone. The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo Inscribed and signed by the author on the front free end paper (without dedication - the writing was in black felt pen and has gone through a bit to the following blank page); McGraw-Hill 2012 1st ed/1st printing, 238pp., text generally in decent order albeit with a small crease to the top right hand edge of page 235, very slight staining and rubbing to the page extremities at the very top, side and bottom, very slight bumping and rubbing to board corners at the top - heavier to those at the bottom (especially to the rear bottom left hand corner), very slight bumping and rubbing to the top, bottom and sides of boards - heavier to the base of the spine and heavier still to the top, bumping and rubbing to the front top and bottom left hand corners, elsewhere both boards slightly marked, the dust jacket has very slight internal and external browning, is a bit rubbed and creased at top and bottom with scuffing and slight loss to the front top right hand corner and to the rear top and bottom left hand corners, very slight scuffing to the base of the spine and to the front bottom right hand corner - very much heavier (along with creasing) to the top of the spine, crease down the front left hand side, both front and rear have some marks and scratches. Steve Jobs and Apple re-imagined retail in their iconic Apple Stores. The Apple Experience reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. A global expert on the business methods of Steve Jobs, Carmine Gallo uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers. Any business that deals with people, both employees and customers, can adopt these techniques initiated by Steve Jobs to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience Carmine Gallo (born July 26, 1965) is an American author, columnist, keynote speaker, and former journalist and news anchor. Based in Pleasanton, California, he is President of Gallo Communications Group and works as a communication coach and speaker. He is regarded as an expert in his field in business communication and leadership skills. Gallo has been featured in The Wall Street Journal, The New York Times, Success Magazine, Bloomberg Businessweek and on CNBC. Gallo has also given lectures to MBA students at Stanford, UCLA, and UC Berkeley. His best-known books are those about the late, Apple, Inc. co-founder, Steve Jobs. The first book in the series, The Presentation Secrets of Steve Jobs became a Wall Street Journal bestseller and, according to WorldCat, is held in 917 libraries. The book has been translated into more than 20 languages. The second, The Innovation Secrets of Steve Jobs, also became an international bestselling book and was awarded the Axiom Award for being one of the top three best business books of 2011. The third book, Gallo's most recent, is The Apple Experience. It was published in April 2012, a few months after Steve's death. Will ship by Royal Mail 1st Class Signed for, well packaged. (£5.39/colet)
  • Condition: Good
  • Author: Carmine Gallo
  • Book Title: The Apple Experience: Secrets to Building Insanely Great Customer
  • Language: English
  • Topic: Business Ethics
  • Publisher: McGraw-Hill
  • Genre: Business, Economics & Industry
  • Format: Hardcover
  • Publication Year: 2012
  • Original Language: English
  • Country/Region of Manufacture: United States
  • Features: Dust Jacket
  • Narrative Type: Non-Fiction
  • Edition: First Edition
  • Signed: Yes
  • Ex Libris: No
  • Inscribed: Yes
  • Personalised: No
  • Number of Pages: 238

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