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Rocco Classic is a complete wet food, made with fresh high-quality meat and offal. All ingredients are 100% fresh and the meat content is at least 70%. It has been carefully prepared so as to retain its delicious hearty taste and texture. Rocco Classic is a species-appropriate meal for the meat-loving dog. Rocco is guaranteed not to contain formed meat and to be made using only fresh meat. It does not contain animal meal (e.g. bone meal), vegetable protein (e.g. soya) or other fillers. Rocco is made of at least 50% beef. The other 20% of meat is only from the animal listed in the ingredients. Guaranteed! Rocco is only made using fresh meat of the highest quality and forgoes all chemical additives such as flavour enhancers, artificial colour, and artificial preservatives. The especially gentle cooking process preserves Rocco's healthy nutrients and strong meat flavour. Rocco wet food is both gluten and grain-free.
About usThank you for visiting our store, where you will find the best products at the best prices, delivered fast and free for our valued UK customers. We are committed to providing the best possible after-sales service and want you to be completely satisfied with your purchase.Before making a purchasing decision, we recommend that you read the item description thoroughly to ensure that this is the item you want. If you have any questions or concerns about the item, please do not hesitate to contact us via eBay messages before placing your order. We take great care to accurately describe and depict our items, but please be aware that slight variations in color may be due to differences in lighting and computer monitor resolutions.We want to assure you that all items are in stock at the time of listing. However, in the unlikely event that we are unable to fulfill your order through any of our networked warehouses, we will notify you as quickly as possible and offer you a 100% refund on your purchase.Thank you for shopping with us. We appreciate your business! Please note that for any refund or return cases, please contact us first before filing any case. We will try our best to assist and resolve any issues you may have. Thank you for your cooperation.****PLEASE NOTE: FOR ANY REFUND OR RETURN CASE PLEASE CONTACT US FIRST BEFORE FILLING ANY CASE WE WILL TRY OUR BEST TO ASSIST AND SOLVE THE ISSUES IF YOU MAY HAVE. THANK YOU****
PaymentPayPal is our preferred method of payment. If you do not have a PayPal account, all major credit cards are gladly accepted through PayPal as the payment processor. PayPal offers great buyer and seller protection. Your order will be processed pending receipt of cleared payment through PayPal. Sales tax may be charged depending on your location.
ShippingWe understand that receiving your purchased items promptly is important to you. Thats why we offer FAST AND FREE shipping for most of our products. Your item will typically be shipped within 2-3 business days of receiving cleared payment. Please note that we are unable to ship to P.O. Boxes at this time.For our international customers, we offer shipping via eBays Global Shipping Program for most of our smaller items. Economy Shipping is ALWAYS FREE! Once your items are shipped, you will receive a notification via eBay messages.For freight items that require Truck Delivery, we will need a valid phone number to contact you to schedule delivery. Please make sure that you have available help to move the item to your desired location, as the item may be delivered with curbside delivery. It is important that you inspect freight items upon delivery. In the unlikely event that you observe any damage, please refuse delivery and note the damage on the shipping receipt before sending it back via the Freight carrier. Please note that returns will not be accepted for Freight items after they have been delivered, inspected, and the driver has left the premises.Thank you for choosing us as your trusted source for quality products and for your cooperation in ensuring the safe delivery of your items.
ReturnsWe offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply). Only factory defects are accepted as a reason for a return. In the case of factory defects, if available, we will replace the product for you. When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. All returns MUST be done within 30 days of date of purchase. Please note that we cannot give refunds or replacements after the 30 day limit has expired. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or shipping, we will gladly work with you to find a fair resolution.
DisclaimerWe are sorry, but we do not honor product exchange requests. If you need to exchange an item received, you will need to go through the normal returns process identified in our returns section and then order the correct item, if it is still available. Orders are processed immediately and dispatched to fulfillment as soon as they are received. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfillment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.