Lobo Coral | Lobophyllia | Frag | Sps | Hard Coral LPS | Marine 🪸

Lobo Coral | Lobophyllia | Frag | Sps | Hard Coral LPS | Marine 🪸.

If the item you chose is not stated in the listing that it’s WYSIWYG (What You See Is What You Get), it may not look identical to the image provided. Also approximate size range may also vary between individual specimen.

DEAD ON ARRIVAL?

DOA sometimes happens on our livestock. This could sometimes be due to our continuous effort to improve on our packaging, or more often than not, the post arriving late.

However, in the unfortunate event that our livestock is DOA, you MUST follow the below procedure to prevent your claim from being declined.

-Please contact me via Ebay messages within 2 hours of receiving your order. The time of arrival will be noted in the Royal Mail tracking history.

-The message must contain a clear photo of the livestock in the entire bag still sealed.

This gives me time to review your claim and refund accordingly.

As we are dealing with livestock, should you not make contact within 2 hours, refund claims will not be considered. Once your claim has been processed and reviewed a refund will be honoured for the cost of the item EXCLUDING the cost of postage within 24 hours.

Note that the acclimatisation process and how the livestock settle into your aquarium is the buyer's responsibility. If you are not sure, please ask for help beforehand and I will try my best to guide you through.

I am unable to cover the livestock once they have been delivered and introduced into your aquarium.

Refunds will NOT be considered if you miss delivery and your order is taken back to the sorting office.

Combined Postage-

I do combine postage. You either request for total at checkout or pay for 1 postage and select collection for the rest.

Date of Delivery-

We ONLY do delivery Monday to Thursday.

The item must be signed for and therefore someone must be home to take the delivery. I will only send the item off after we have agreed on a date you are free to receive item.

Please Note: Your shipment might be postponed if we see an issue with the weather condition or effects of the courier are on strike. I will contact you to rearrange.