FAQ
FAQ
FAQs:
Q. What is a 30-day returned electrical?
A. A 30-day returned electrical is one that’s been returned by an AO.com customer within 30 days of them purchasing it. Electricals are returned for lots of different reasons, from an unused item that was sent back because it was the wrong colour, to items that are cosmetically damaged during delivery.
Q. What do your engineers do?
A. We have a full rework centre for all the returns we receive. Our expert engineers complete a full function test on all electricals. If something fails the test, the engineer will then investigate and fix any faults before restarting the testing process.
Q. What happens after I purchase my item?
A. Once we’ve received payment, we’ll create your order and send it to our couriers on the next working day. Our couriers will then contact you to arrange delivery usually within 48 hours of dispatch and book the delivery on a day that suits you. Please double-check your contact number before sending it over to us. If we’re unable to contact you, we won’t be able to arrange delivery. If you need to contact the couriers please call 0345 6037299.
Q. Can I come view the product?
A. Our items are only available to buy online. But if you’re unsure about your purchase or have any queries, just give us a call on 01270 754947 or message using the ‘contact’ button on our eBay store profile.
Q. Is there a charge for paying with credit card?
A. No. There are no additional charges for paying online by credit card, debit card or PayPal.
Q. How do I confirm my address when paying with eBay managed payments?
A. We can only deliver to confirmed eBay addresses, so please ensure you have one on your account before making a payment. If you want your item delivered to a different address, please message us on the contact seller button on eBay. Please note, PayPal e-cheques can take up to 10 working days to clear.
Q. How long does delivery take?
A. We’ll aim to have your delivery with you 3-10 working days after it’s confirmed we’ve received payment. To help everything run smoothly, send a contact number with your payment, so we can arrange delivery with you quickly and easily.
Q. Who will deliver my order?
A. Our AO Logistics drivers will drop your order off with you. They’re the same guys who take care of ao.com deliveries too.
Q. Can you help with a question I have about an appliance I’ve had delivered?
A. Whether you’re unsure about a feature or need help installing your appliance, you can find instruction manuals directly on the manufacturer’s website. Sometimes they choose not to include a paper version with your product in favour of online manuals that help to reduce their carbon footprint and waste. Remember, please follow installation instructions carefully, as incorrect installation may void your warranty.
Warranty
Warranty
Warranty:
Q. What's covered by the 12-month warranty?
A. The 12-month return-to-base warranty will cover any manufacturing fault within that period. But please remember this only applies to the purchaser, unfortunately our warranties are non-transferable.
Q. What happens if my item develops a fault?
A. If during the 12 months your item develops a fault you can either message using the contact seller function on eBay or give us a call on 01270 754947 and our customer service team will resolve your issue quickly.
Q. Will you send out an engineer to fix my item?
A. No, we do not have any field engineers that can go out to visit you. We do not want you waiting for a part to be ordered to resolve your issue, so to keep things simple we will offer an exchange for your item.
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Electrical arrival.
If something's returned to AO within 100 day, it'll come to AO Outlet for an overhaul.
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Refurb & revive.
Our expert engineers find and fix problems to make sure everything's in full working order.
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Testing. Testing. 123.
We do one final check to make sure our electricals work perfectly and get them cleaned up and looking fresh.
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Packed to perfection.
Every electrical will get the protection it needs to make it to your door safe and sound.
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A delivery duo.
A fridge is no good on the doorstep. Our 2-person delivery team carry the bulky stuff to the room you want it in.
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