Welcome to Crannog.
We are proud to bring you a wide selection of high end fireguard products.
We are dedicated to your 100% satisfaction through both the high quality items we bring to you, as well as the outstanding customer service we provide.
When you buy from Crannog you can be totally confident that you're getting the best quality and the best service
With over 30 years of experience in the premium home product industry, we not only provide you with the top of the line items you want for your home and family, but we make sure those items are delivered with service that goes above and beyond.
The 5 out of 5 star ratings for each of the given categories is vital for the eBay seller. In our efforts to achieve top marks we, at Crannog, will do everything in our power to make you a happy customer.
If there are any problems with your order, please contact us by email or phone rather than opening a case , and we will do our utmost to rectify the issue.
The only thing outside our control is the delivery of your product. We ALWAYS dispatch within one working day and most orders are delivered within 2 to 3 days
Shipping |
Free Delivery on All Orders Dispatch is within 1 Working Day Small Packages are delivered by Royal Mail 1st or 2nd Class Post Larger Packages are delivered by Courier 48hrs |
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Returns |
Damages: Always inspect your parcel on delivery and if the box shows any signs of damage, sign for it as damaged in transit. In most cases the item inside will be in good condition. If the item is damaged, you must report within 7 days and we will collect/replace it free of charge. We would ask that you provide a photograph which we can pass on to our couriers for insurance purposes. They may want to inspect the damage so please retain the item with it's original packaging. We cannot accept damages reported after 7 days. Guarantee: We are happy to offer up to 5 years guarantee on many items so if for any reason you have cause for complaint, please feel free to contact us and we will do our best to resolve the matter. Total Satisfaction: While we make every effort to describe our products as accurately as possible, we will accept returns if the item arrives and you just don't like it. In this case, the item needs to be in perfect condition and in it's original, undamaged packaging and returned within 60 days. For change of mind orders over £70 reported within 7 days we will collect the item free of charge. After 7 days, the buyer is responsible for returning the item. The only exception to the above policies are special items offered at a reduction on a sale and no return basis. This will be clearly stated in the item description. |