Q. Can I pay over the phone by Credit Card or Debit Card after making a purchase on eBay?
|
| A. Yes.
|
Q. Can I pay through Paypal or by any card excluding American Express?
|
| A. Yes.
|
Q. By what time during the day can I place an order for SAME DAY DESPATCH?
|
| A. If we receive payment by 3.30pm then definitely we shall despatch the same day but if payment for any products is received between 3.30pm and 5.30pm then we may
not be able to despatch the same day. All items are despatched subject to availability.
|
Q. Will I get any notification as soon as the product is despatched?
|
| A. Yes.
|
Q. When can I expect delivery of my item in the United Kingdom?
|
| A. All items are despatched only from Monday to Friday. Delivery date depends on delivery option selected by you.
|
Q. When can I expect delivery of my item outside UK but within Europe?
|
| A. It normally takes 3 to 5 working days for delivery in Europe.
|
Q. How can I contact you if I don’t receive my item within reasonable time?
|
| A. You may contact us on Skype, MSN or send a message through ebay or call us at [phone number removed by eBay].
|
Q. Do I still pay VAT if my business is registered for VAT outside UK but within Europe?
|
| A. If you contact us on [email address removed by eBay] before purchase we shall invoice you for the item without VAT amount.
|
Q. Do you send VAT invoice with the products?
|
| A. Yes. We are VAT registered and all our prices include VAT. You will be emailed the VAT invoice as long as you provide an email address..
|
Q. Can you supply products that are NOT listed by you on eBay?
|
| A. Yes. We supply all parts for HP, Toshiba, Acer, Dell, Fujitsu, Samsung, e-machine, IBM, Packard Bell etc. We supply and fit Apple parts if you send us your Apple laptop for repair under Apple warranty or out of warranty. We supply some parts like screens, AC Adapters, Keyboards, Optical Drives and hard drives for SONY.
|
Q. What happens if the goods are lost or damaged in transit?
|
| A. If you report to us by email about damaged product within 24 hours of delivery, we shall replace it for you. If the product fails to reach you within a reasonable time then we shall despatch another one as soon as possible.
|
Q. Could you help me if I need any technical help with your product?
|
| A. Yes. We aim to provide a high quality service to all our customers.
|
Q. What is the fastest way to have an answer to my queries?
|
| A. Simply send us a message through ebay at your earliest convenience or call 020 8546 9575.
|
Q. Are your shop prices same as your ebay prices?
|
| A. Prices at shop are high as compared to our ebay prices. |
|