National deliveries are provided by an external haulier, and all deliveries require access for a tail-lift and a pallet truck. Customers must advise of any possible delivery restrictions as delivery vehicles are typically large18 tonne vehicles.
You must have a flat solid ground capable of manoeuvring a pallet truck. Failing to comply with any of the above may result in a failed delivery and in additional charges if deliveries have to be remade or returned. Our customer must provide a telephone number to enable our hauliers to call before dispatch to you from the distribution centre.
We would expect you or a nominated advocate to be present to receive and sign for the delivery .With your permission, and at the drivers discretion, your materials may be offloaded directly onto your premises, however any damages caused to the goods delivered, or any property including (but not limited to) Manholes, Tarmac Driveways, Block Paved Driveways, Trees, Buildings, Gates, Gate Posts, Fences, Overhead Cables etc. are not the responsibility of Stone & Surfaces Direct Limited.
Following delivery all items should be thoroughly inspected, and any issues notified within 24 hours of the delivery.
Delivery will be made between 8am - 6pm on the day arranged. We cannot offer timed deliveries or an estimated time for delivery.
We offer free delivery to England and Wales and the south of Scotland.
For other areas please refer to the post codes below and the map of the UK found with the product images which will advise of an additional charge for specific areas in the north of Scotland.
The Post Codes where additional charges Apply as follows:-
£30.00 per pallet - DD, TR (17-20,26,27), IV (1-19, 30-36), PH (1-7,14)
£40.00 per pallet - PH (8-13), AB-ADERDEEN, AB (10-16, 21-25)
£75.00 per pallet - IV (20-29), IV37+, PH (15-26), KW1-KW14, PA20+, KA (27,28)
£100.00 per pallet - KW (15-17), PH (27-50), ZE+, HS+
In most cases once the goods have been removed from the packaging, refunds are no longer possible due to potential contamination of the slate aggregate.
Please note that our customers are responsible for the disposal of any pallets and bulk bags after their use.
In addition customers should note that as the materials are natural products there is potential variation in markings and shades, and the pictures and descriptions provided are based on the typical product extracted and processed from the quarry.